Return & Refund Policy
At Watch Call Coffee, we strive to deliver the highest quality products and value your business. If you are not completely satisfied with your purchase, please contact us promptly.
Inspection Upon Arrival: Please inspect all items in your order for accuracy once your package arrives. Do not return any items or coffee before contacting us.
Damaged or Incorrect Products: If you receive a damaged or incorrect product, contact us within 24 hours of receipt. You may request a full refund for the purchase price of the coffee(s) or item(s) within five (5) business days of receipt, based on UPS or USPS tracking information. Additional charges such as shipping, discounts, or other fees besides the cost of the item itself may not be refunded.
Opened Coffee: Unfortunately, we cannot accept returns on opened coffee. However, we want you to be satisfied with our products and service, so please reach out and let’s chat.
Non-Coffee Items and Equipment: All non-coffee items and equipment must be returned in their original packaging, undamaged, and with all materials, accompanying literature, instructions, and any other items included with the shipment before a credit or refund can be made.
Watch Call Coffee is not responsible for return shipping costs but will cover the cost to ship replacement items if necessary.
Return Process: Please send all return requests to [email protected]. Include your order number and the reason for the return. We will be in touch to coordinate the return or refund as warranted.
Thank you for choosing Watch Call Coffee. We appreciate your business and look forward to serving you!